Benefits Terms and Conditions

Many of our Partners have additional Terms and Conditions for you to be aware of when using the amazing discounts they provide

Please take a minute to check them before you use the card or codes provided


Click and Collect – our Click and Collect services are available for use from most stores, except The North Face Store Leeds and our three Rock Bottom stores, see: for further information.

Mail Order – please provide your address details to the sales staff quoting the Affiliation Code when ordering (not case sensitive). All qualifying items will have the correct price structure applied to the order.

All orders placed using the mail order and online services for delivery within the UK will be subject to the promotional carriage charges that apply at point of order (FOC over £30.00) or incur our standard carriage charge of £4.95 any orders placed requiring urgent or overseas delivery will be subject to the relevant delivery charges that apply at point of order.

Additional Terms & Conditions:

Not to be used in conjunction with any other offers or discounts. 10% discount only on bikes. Selected lines are exempt. For personal purchases only. Not to be shared with third parties or used against business purchases.


Your health is important, that’s why we’ve teamed up with AXA Health to provide you with their Personal Health plan, plus 2 months free cover and a £100 M&S gift card when you join.*

What are the benefits of private medical insurance from us at AXA Health?

  • Choose from over 250 hospitals from our Directory of Hospitals, and 36,500 specialists and other practitioners
  • Use our Fast Track Appointments team to see the right specialist at the right time and place for you when you choose to add our Out-Patient option to your plan
  • 24/7 telephone access to healthcare professionals 365 days a year
  • Talk to a Physiotherapist over the phone from our Working Body team when pain strikes+
  • In-patient access to the latest cancer drugs as soon as they’re licensed subject to the plan you choose and your medical history

At AXA Health, we give you peace of mind that you are covered for the treatment of new medical conditions that begin after you join. When you take out our Personal Health plan, you will be able to tailor the plan to suit your individual needs. We have a variety of additional options that you can add to your core cover, for example you could choose to add our Therapies option. Our Therapies option means you’ll receive out-patient treatment from one of our recognised Physiotherapists, Osteopaths, Homeopaths, Acupuncturists or Chiropractors, as long as your GP, Specialist or one of our Working Body team members has referred you.

How do I join?

Click here to get your quote, or call us at AXA Health on 01202 544 095, and speak to one of our friendly team.

Lines are open 9am to 7pm weekdays. We may record and/or monitor calls for quality assurance, training and as a record of our conversation. *Full terms and conditions of the offer can be found at: +Working Body opening hours are Monday to Friday 8am to 8pm and 9am to 5pm on Saturdays and bank holidays. This service is for our healthcare members aged 18 years or over. Any face to face treatment required is only payable under the plan if you have chosen the Therapies option.